General Information
Savings We offer the best exchange rate and our transaction fees are lower compared to banks. Guaranteed!

Options You can choose to transfer your money in few ways which suits your need or your beneficiary’s need. We endeavour to provide you services that is based on current’s time demand.

Simple We have designed a platform that is simple and easy to learn. The website has basic information to guide you and our support team is just a phone call or email away to help you.

Secure We invest in making sure your personal data and money is safe with us. Thus, to get more control on your account, enable 2-Factor-Authentication from your account settings.
AUSREMIT PTY LTD (trading as REMITWISELY) is a registered company in ASIC and regulated by AUSTRAC as an Independent Remittance Dealer and Remittance Network Provider with registration number 100517147.
RemitWisely exchange rates and fees are visible on the website and final when a customer executes a transaction on their account and payment is received by RemitWisely. The type of payment method used to pay in your funds to RemitWisely affects the duration of your transfer. Always choose the faster payment method than a bank transfer which usually takes 1-3 days before your money arrives to RemitWisely bank account. Guaranteed exchange rates are offered for transfers made through instant transfers whereas when done through bank transfer, the exchange rate applied is the rate at the time of receiving your money.

For transactions done via the regular service, the amount received by the beneficiary is fixed as per what was displayed and agreed on website. However, when a transaction was done through a priority transfer, we have no control what the receiving bank will charge and thus, we cannot guarantee a fixed amount received by the beneficiary. We endeavour to communicate with you any fees that we know of beforehand on the website.
RemitWisely does not make your financial data visible to anyone without authority to a member’s account. Only you who have access to your account can view your personal and financial data. Therefore, be cautious not to share your account to anyone. RemitWisely has security features in place in order to keep your personal and financial data protected from unauthorised access. On the other hand, it is your responsibility to keep your username and password secure at all times.

Please take note that no staff will ask for your personal or financial data as you can make this change by yourself on the website. If somebody asks, please report this incident to us.
Any person who is 18 years above of age having a bank account can apply to our services. Get your identification documents ready when you register online.
If you want to cancel your transaction, you can cancel the transaction on your member account. If conversion has not been completed for this transaction, we will refund the full amount to your account. However, if a conversion has already been completed, please notify us and we may charge you a minimum fee for the cancellation. If the transaction has already been paid to your recipient, transaction will show as Completed on your member account and is no longer available for cancellation.
On occasion, the banking network may have to route funds via a corresponding bank to reach your destination; these corresponding banks may levy a transaction charge resulting in your funds arriving short

This is more common with US Dollar transactions so we advise you to send additional funds to cover these charges if they occur regularly.
This doesn't often happen, but if your funds don't arrive within the expected timescale, then let us know as soon as possible so that we can set up an investigation with our bank. We will continue to liaise with our bank until the issue has been resolved and the beneficiary has received the funds, and we promise to keep you informed every step of the way.

Don't forget: The payment will show as coming from AUSREMIT PTY LTD, and not your name - so keep an eye out for AusRemit Pty Ltd on your statement.
The maximum amount of money you can send via RemitWisely is AUD$ 8000 per transaction. This is to adhere to the rules relating to AUSTRAC AML/CTF prevention on money service businesses.

If you need to send money more than our allowed limit, you may contact us through our contact centre.

Sending limits also vary depending on how you pay for the transfer and your bank's transfer limit.
Account Details
No, as per AUSTRAC regulation and for security purposes, every customer needs to be registered first on our system and have their identity verified before initiating a transaction.
We will verify your identity electronically by asking you to provide few personal data on our website. Every customer will be fully verified at registration process. This process usually takes 5 minutes only. There might be few cases where we need to ask for further details from you in order to complete your registration. You may also be requested to attach a copy of government issued documents like your driving licence or passport.
You will be unable to edit details of your profile after signing up. However, you can notify us of any change on your personal data by reaching us through the Contact Us page.
Please take note that when a customer asks for support that is personal in nature specific to an individual’s account, it is RemitWisely process to establish first that you are who you say you are. RemitWisely staff will ask your Full Name, Customer Number, Birthday or Mobile Number to ensure we are talking to the right person before divulging any information to you. RemitWisely staff will not, however, ask you to provide us your financial information such as your credit card account.
Yes, you can track the progress of your transfer by logging on to your Member's Account with RemitWisely and navigating to Transaction History. Otherwise, you will get email notifications as your transfer progresses to completion.
Fund Delivery
Bank Priority transfer is a type of fund bank transfer done over the SWITCH network and therefore faster and usually completes within 24 hours.

Bank Regular transfer is a type of fund bank transfer done through local banks, as such is a slower mode of moving fund. This type of transfer takes between 1 to 3 days to complete.
Country Currency Code Priority Service Regular Service
Australia Australian Dollar AUD Yes Yes
United Kingdom British Pound GBP Yes Yes
Bahrain Bahraini Dinar BHD Yes  
Bulgaria Bulgarian Lev BGN Yes  
Canada Canadian Dollar CAD Yes Yes
Croatian Croatian Kuna HRK Yes  
Czech Republic Czech Koruna CZK Yes  
China China CNY Yes Yes
Denmark Danish Krone DKK Yes Yes
United Arab Emirati Dirham AED Yes  
Europe Euro EUR Yes Yes
Hong Kong Hong Kong Dollar HKD Yes Yes
Hungary Hungarian Forint HUF Yes Yes
Israel Israeli Shekel ILS Yes  
Jamaica Jamaican Dollar JMD Yes  
Japan Japanese Yen JPY Yes  
Kenya Kenyan Shillings KES Yes  
Kuwait Kuwaiti Dinar KWD Yes  
Mexico Mexican Peso MXN Yes Yes
New Zealand New Zealand Dollar NZD Yes  
Norway Norwegian Krone NOK Yes Yes
Oman Omani Rial OMR Yes  
Poland Polish Zloty PLN Yes Yes
Qatar Qatari Rial QAR Yes  
Roman Romanian New Leu RON Yes  
Saudi Arabia Saudi Riyal SAR Yes  
Singapore Singapore Dollar SGD Yes Yes
South Africa South African Rand ZAR Yes  
Swedish Swedish Krona SEK Yes Yes
Switzerland Swiss Franc CHF Yes  
Thailand Thai Baht THB Yes Yes
Turkish Turkish Lira TRY Yes  
United States of America United States Dollar USD Yes Yes
RemitWisely will listen to the demands of the people and if we can do it, we definitely will endeavour to offer that service. Please do send your suggestions and recommendations through our Contact Us page.
Your funds will be converted once we receive yor money in RemitWisely bank account. Cleared funds must be received by times indicated in our Payment Schedule.

If you have chosen Bank Priority to send the funds to your beneficiary, the funds will be credited to your payee account within 24 hours of Dispatch schedule indicated in our Payment Schedule. Otherwise, please allow 1 to 3 business days for Bank Regular.


Please access the Payment Schedule here. https://www.remitwisely.com.au/paymentSchedule
Yes, you can book in a same-day bank transfer to your beneficiary via the Bank Priority option. However, your funds should be received by RemitWisely and cleared by times indicated in our Payment Schedule.
https://www.remitwisely.com.au/paymentSchedule
Double check the recipient’s bank details against the details in the payment confirmation and make sure they match. Are there any other external factors that could delay the payment such as a bank holiday?

If the money has not arrived and there is no reasonable explanation, we can obtain an MT103 message for Swift (Standard) payments. Please note, this will incur a charge (depending on our provider). We can also put a trace on the payment to locate where funds are although this will only be done on a ‘best endeavors’ basis. Again, this incurs a fee.

The options open to locate local transfers are more limited.

To help avoid delays on payments, always reference your payments clearly and pass the reference details onto the beneficiary so they know to look for it.
Our clearing cut-off time is 15:30 Melbourne time.

Any priority transfers booked for the day and funds received instantly in RemitWisely account will be processed same day. The funds will be received by your beneficiary within 24 hours.
Regular transfers booked for the day and funds received instantly in RemitWisely account will be processed same day. The funds will be received by your beneficiary within 1-3 days.
Security
Our site uses SSL Encryption to allow customers to safely view and update sensitive and personal information on the website.

Our system has added 2FA feature to prevent fraudulent transactions by hackers through a token generated code that only our verified customers know. You can enable this feature on your account settings.
Two Factor Authentication, also known as 2FA, two step verification or TFA (as an acronym), is an extra layer of security that is known as "multi-factor authentication" to prevent unauthorised access of your account. This prevents hackers from accessing your account even if they know your password by requiring you to enter a generated code from your Google Authenticator app.

This option can be enabled or disabled from your account's Setting menu. However, we highly encourage our customers to enable this security measure.
Google Authenticator app is used to generate a token that you will use as access code to log on to your RemitWisely account. The app can be downloaded from AppStore or PlayStore.
Australian Transaction Reports and Analysis Centre (AUSTRAC) is an Australian government financial intelligence agency set up to combat money laundering, organised crime, tax evasion, welfare fraud and terrorism. This is the same agency regulating remittance sectors such as RemitWisely.
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